Supplier information

• Physical address: 23 Tolby Peak, Midlands Estate, Olifantsfontein, Gauteng, 1692 (virtual address; no walk-ins).

• Email: info@lelyveld.co.za.

• Telephone: +27 81 287 4873.

• Customer support hours: Monday to Friday, 09:00 to 16:00 (South African time), via email and website contact forms.

• Payment processor: Peach Payments.

• Currency: ZAR.

• VAT: We are not currently registered for VAT (where VAT registration is required in future, prices and invoices may change accordingly).

• Office bearer(s): Juan van Lelyveld.

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1. Eligibility and consumer status

You must be at least 18 years old and have legal capacity to enter into contracts to place an order.

 

If you purchase in the course of your business (for resale or commercial use), some CPA protections may not apply. Where the CPA applies, its mandatory provisions will prevail over any conflicting term.

 

2. Product information, handmade variation and photos

• Many of our products are handmade and/or made from natural materials. Natural variation in grain, markings, texture and finish is expected and is not a defect.

• Handmade production may result in slight variations between items and between the product and photographs shown online.

• Product photographs are illustrative. Colours may appear different due to screen settings, lighting and photography.

 

3. Orders and contract formation

1. You place an order by adding products to your cart, completing checkout, and making payment (or selecting an available payment method).

2. We will acknowledge receipt of your order electronically (for example, by email). This acknowledgement does not mean your order is accepted.

3. A binding agreement of sale is formed only when we accept your order by confirming it and/or dispatching the products.

4. We may decline, cancel or limit orders where we reasonably suspect fraud, pricing errors, stock availability issues, or where we are unable to fulfil the order.

 

4. Pricing

• All prices are shown in ZAR, unless stated otherwise.

• Prices may change at any time, but changes will not affect orders already accepted.

• If a pricing error occurs, we may cancel the order and refund you. We will notify you where reasonably possible.

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5. Payment

• Payments are processed through Peach Payments and/or other third-party payment service providers appointed by us from time to time.

• We do not receive or store your full card details. Payment service providers may require additional verification.

• An order may be cancelled if payment is reversed, dishonoured or fraudulent.

 

6. Production, dispatch and lead times

• Some items are held in stock; others are made to order.

• If your item is not in stock, please allow up to 5 business days for crafting.

• Intricate builds may take up to 9 business days.

• Custom designs may take up to 12 business days, depending on the brief.

• Courier delivery times are additional and vary by destination.

• We will communicate significant delays where reasonably possible.

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7. Delivery

• We deliver nationwide within South Africa. International delivery is available on request only (see clause 14).

• Delivery charges are calculated at checkout for orders below R1200. Orders above R1200 qualify for free standard delivery (unless we state otherwise on the Website).

• We use reputable third-party couriers and/or postal services. The courier service provider may vary and will be confirmed at dispatch.

• At this stage, we do not offer in-person collection or pickup.

• Delivery is deemed to occur when the products are delivered to the address provided by you (or collected by your authorised representative).

 

8. Risk and ownership

• Risk of loss or damage passes to you upon delivery.

• Ownership passes to you only once we have received full payment and the products have been delivered (unless the law provides otherwise).

• You must inspect the delivery as soon as reasonably possible and notify us promptly of any visible damage, incorrect items, or shortages.

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9. Cooling-off and returns for online purchases

Where you are a consumer purchasing online, you may have a statutory cooling-off right. In addition, we accept returns of eligible items within 7 days of delivery, subject to these Sale Terms and our Delivery, Returns & Refunds Policy.

• Eligible returns: unused, unworn, unwashed items in original condition and packaging, with any tags/accessories, where applicable.

• Return authorisation is required for all returns, exchanges, repairs and assessments. We will provide the return address and instructions after we approve your request.

• Return shipping costs are for the customer unless the item is defective, damaged on delivery, or incorrect.

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10. Exclusions: custom, personalised and altered items

Custom or personalised items are not eligible for change-of-mind returns. This includes:

• Products made specifically to your brief that are not part of our standard product range;

• Personalised items (for example, initials, names or bespoke markings);

• Any product from our collection that has been altered or modified at your request (even if based on a standard product).

 

Custom/personalised items may be returned only if faulty or damaged, subject to CPA rights and the assessment process described in our policies.

 

Standard catalogue items that are made to order without personalisation or alteration remain eligible for returns, unless otherwise stated.

 

11. Defects, CPA implied warranty and remedies

The CPA provides an implied warranty of quality. If the CPA applies and a product fails to meet the required standards, you may have rights to repair, replacement or refund within the applicable period, subject to the CPA.

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Natural leather variation, normal wear and tear, and damage caused by misuse, neglect, accidents, exposure to harsh conditions, water damage, chemicals, pets, or improper care are not defects.

 

12. Repairs and assessments

• All repairs and assessments require prior authorisation. We will provide the return/repair address and instructions by email after approval.

• We will assess the product to determine whether the issue is a manufacturing defect, normal wear and tear, accidental damage, misuse, or another cause.

• If the issue is a verified manufacturing defect, we may arrange repair/replacement and may, in our discretion, credit reasonable return shipping costs.

• If the issue is due to wear and tear, misuse or accidental damage (including breakage of fragile items such as clay/ceramic pieces), repairs and all shipping costs are for the customer.

• Repairs may not always be possible. We will advise you after assessment.

 

13. Promotions and discount codes

Promotions, discounts and discount codes are subject to our Promotions & Discount Terms. We may withdraw or change promotions at any time, subject to applicable law.

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14. International orders (on request only)

• International delivery is available on request only. We will provide a quote and estimated timelines after receiving your request.

• International delivery timelines are indicative and will depend on destination, carrier and customs processes.

• You are responsible for all import duties, taxes, customs charges and clearance fees in the destination country.

• International returns and refunds may be handled differently depending on carrier and customs rules; we will confirm the process when the request is received.

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15. Privacy

We process personal information in accordance with our Privacy Policy (POPIA) and Cookie Policy.

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16. Dispute resolution

If you have a complaint, please contact us at the details above and we will attempt to resolve it.

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Nothing in these terms limits your right to approach the National Consumer Commission, an Ombud scheme, or a court where applicable.

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17. Governing law

These Sale Terms are governed by the laws of the Republic of South Africa.